Shop Policy

Shipping

All items will be shipped within 2-3 business days. During periods of high order volumes like sales and holidays, your order will take longer due to shipping delay. I apologize for any inconveniences this may cause.

 

Order Issues

If you have an issue with your Loving Mystic Mantis order, please contact me within 7 days of receiving it. I am unable to help with issues that have not been reported within this time frame. The item(s) must be unwashed and unworn condition.

 

Cancellations

If 24 hours has passed by the time of your purchase and I received no contact from you to decline purchase, I will take that as consent to mail out the item. Once the order is packaged and shipped out, I will not accept cancellations.

 

Exchanges and Returns

Due to pandemic, all sales are final. No returns, no exchanges, no exceptions. It is not safe for my customers or me personally to accept returns or exchanges at this time. I am unable to make any exceptions. Thank you for your continued support and understanding.

 

Discount Codes

Coupon codes MUST be used at checkout. I cannot apply codes to orders if they were not used at checkout, so be sure to enter them if you want to participate in the sale.

 

Lost Packages

If your package has been deemed lost (over 30 days with no movement on the tracking number), then a full refund will be issued. However, Loving Mystic Mantis CANNOT refund a package that was shipped to the wrong address, marked as delivered or were misplaced by USPS. All orders come with a tracking number - if your order has not arrived in the specified time frame, then please contact your shipping provider.

This is an awful thing to happen. If you have not received the package in the stated time frames, please contact me and I will help to the best of my ability to track down your package with you.

Please note: Busy seasons such as Black Friday or December will cause shipping delay due to large quantity of packages at the post office.